Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is provided in the processing operations described below.
"Personal data" means any information relating to an identified or identifiable natural person.
Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our services.
Contact
Controller
Contact us if you wish. The controller responsible for data processing is:
HB E-Commerce Rechtsanwaltsgesellschaft mbH,
Kohlgartenstraße 11-13,
04315
Leipzig,
Germany,
+49 341 92 65 92 05,
referat1@hb-ecommerce.eu
Contact Initiated by the Customer via Email
If you contact us by email on your own initiative for business purposes, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of processing and responding to your enquiry.
If the contact serves to carry out pre-contractual measures (e.g. advice regarding an intended purchase, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your enquiry.
In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(f) GDPR.
We use your email address only to process your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
Collection and Processing When Using the Contact Form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of contacting you.
If the contact serves to carry out pre-contractual measures (e.g. advice regarding an intended purchase, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6(1)(b) GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in processing and responding to your enquiry.
In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(f) GDPR.
We use your email address only to process your enquiry. Your data will subsequently be deleted in compliance with statutory retention periods unless you have consented to further processing and use.
Customer Account Orders
Customer Account
When you open a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time by notifying us, without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal. Your customer account will subsequently be deleted.
Reviews
Advertising
After your order, we would like to ask you to review your purchase from us.
For this purpose, we use your personal data (name, email address, order information), independently of contract processing, to send you a review reminder by email after you have placed an order, provided that you have expressly consented to this.
Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time using the corresponding link in the email or by notifying us, without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
Use of the Email Address for Sending Newsletters
We use your email address to send you information and offers by newsletter if you have expressly consented to this. The data processing is carried out exclusively for advertising purposes. For this purpose, we process your email address and, where applicable, other data that you voluntarily provided when subscribing to our newsletter.
Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
You may unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your email address in a so-called blacklist in order to prevent you from receiving newsletter emails from us again in the future. This storage is carried out on the basis of Art. 6(1)(f) GDPR due to our and your legitimate interest in preventing the renewed use of your email address for sending our newsletter.
You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.
Use of the Email Address for Sending Direct Advertising
We use your email address, which we obtained in connection with the sale of goods or services, to electronically send advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. Providing the email address is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded. Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in direct advertising.
You may object to this use of your email address at any time by notifying us.
The contact details for exercising your right to object can be found in the Legal Notice.
You may also use the link provided for this purpose in the advertising email. No costs other than the transmission costs according to the basic tariffs will be incurred.
We offer a product availability notification service on our website. If an item is temporarily unavailable, you have the option of entering your email address for the respective item and being informed by us by email when the item becomes available, provided that you have consented to this. Once the item becomes available, you will receive a one-time email notification regarding the availability of the respective item. Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal. You may unsubscribe from the availability notification at any time by notifying us. Your email address will subsequently be removed from the distribution list.
Inventory Management
Use of an External Inventory Management System
We use an inventory management system for contract processing within the framework of commissioned processing. For this purpose, your personal data collected as part of the order is transmitted to
Pickware GmbH, Goebelstr. 21, 64293 Darmstadt
easybill GmbH, Düsselstr. 21, 41654 Kaarst
transmitted.
The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is carried out on the basis of Art. 6(1)(b) GDPR.
Payment Service Providers
Use of PayPal Express
We use the PayPal Express payment service of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The purpose of data processing is to enable us to offer you payment via the PayPal Express payment service.
To integrate this payment service, PayPal must collect, store and analyse data when the website is accessed (e.g. IP address, device type, operating system, browser type, location of your device). Cookies may also be used for this purpose. The cookies enable your browser to be recognised.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
When you select and use PayPal Express, the data required for payment processing is transmitted to PayPal in order to fulfil the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR.
Further information on data processing when using the PayPal Express payment service can be found in the corresponding privacy policy at
https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS
Use of PayPal Checkout
We use the PayPal Checkout payment service of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The purpose of data processing is to enable us to offer you payment via the payment service. When selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal or "Pay Later" via PayPal, the data required for payment processing is transmitted to PayPal in order to fulfil the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR.
Cookies may be stored which enable your browser to be recognised. The resulting data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in offering a customer-oriented selection of different payment methods.
You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.
Credit Card via PayPal, Direct Debit via PayPal & "Pay Later" via PayPal
For individual payment methods such as credit card via PayPal, direct debit via PayPal or "Pay Later" via PayPal, PayPal reserves the right, where applicable, to obtain a credit report based on mathematical-statistical procedures using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received regarding the statistical probability of payment default to make a balanced decision regarding the establishment, performance or termination of the contractual relationship. The credit report may include probability values (score values), which are calculated on the basis of scientifically recognised mathematical-statistical procedures and may include address data in the calculation. Your legitimate interests are taken into account in accordance with the statutory provisions. The purpose of the data processing is to perform a credit check for the initiation of a contract. Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in protection against payment default where PayPal makes advance payments.
You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you based on Art. 6(1)(f) GDPR by notifying PayPal.
The provision of the data is necessary for the conclusion of the contract using the payment method you have selected. Failure to provide the data means that the contract cannot be concluded using your selected payment method.
Third-Party Providers
When paying via the payment method of a third-party provider, the data required for payment processing is transmitted to PayPal. This processing is carried out on the basis of Art. 6(1)(b) GDPR. To carry out this payment method, the data may then be forwarded by PayPal to the respective provider. This processing is carried out on the basis of Art. 6(1)(b) GDPR. Local third-party providers may include:
- Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Purchase on Account via PayPal
When paying using the purchase-on-account payment method, the data required for payment processing is initially transmitted to PayPal. To carry out this payment method, PayPal then transmits the data to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfil the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR. Ratepay may carry out a credit check based on mathematical-statistical procedures (probability or score values) using credit agencies in accordance with the procedure described above. The purpose of the data processing is to carry out a credit check for the initiation of a contract. Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in protection against payment default where Ratepay makes advance payments. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.
Further information on data processing when using PayPal can be found in the corresponding privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Cookies may be stored which enable your browser to be recognised. The resulting data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in offering a customer-oriented selection of different payment methods. You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is visited again.
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Use of Shopware's Cookie Consent Manager
We use the Cookie Consent Manager of shopware AG (Ebbinghoff 10, 48624 Schöppingen; "Shopware") on our website.
The tool enables you to grant consent to data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw consent that has already been granted. The purpose of data processing is to obtain and document the necessary consent for data processing and thereby comply with legal obligations. Cookies may be used for this purpose. User information, including your IP address, is collected and transmitted to Shopware. This data is not passed on to any other third parties.
The data processing is carried out in order to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR.
Further information on data protection at Shopware can be found at: https://www.shopware.com/de/datenschutz/.
Shopware Analytics
Analytics
Use of Shopware Analytics
We use the "Shopware Analytics" analytics tool of shopware AG (Ebbinghoff 10, 48624 Schöppingen; "Shopware") on our website.
Shopware and we are joint controllers for the collection of your data and the transmission of this data to Shopware when using the service. This is based on an agreement between us and Shopware regarding the joint processing of personal data, in which the respective responsibilities are defined. According to this agreement, Shopware is responsible for all obligations, with the exception of obtaining your consent for the use of cookies or comparable technologies and fulfilling these information obligations. This applies in particular to granting data subject rights pursuant to Articles 15 - 21 GDPR. You may also exercise your data subject rights against us, in which case we will forward your request to Shopware accordingly.
The purpose of data processing is to analyse this website and its visitors. For this purpose, data is stored for marketing and optimisation purposes and made available in reports, analyses and statistics. The following information, among other things, may be collected and processed: customer group, pages visited, click paths, date and time of the visit, information about the end device used (resolution, pixel density, operating system), referrer URL, information about the browser used, locale, search queries and time zone.
Cookies or comparable technologies are used for this purpose.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
Further information on Shopware Analytics can be found at
https://docs.shopware.com/de/shopware-6-de/erweiterungen/shopware-analytics.
Plug-ins and Other Services
We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application is used to manage JavaScript tags and HTML tags that are used in particular to implement tracking and analytics tools. The purpose of data processing is to design and optimise our website according to users' needs.
Google Tag Manager itself neither stores cookies nor processes personal data. However, it enables other tags to be triggered which may collect and process personal data.
Further information on terms of use and data protection can be found here.
We use the reCAPTCHA service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website within the framework of commissioned processing. The purpose of the query is to distinguish whether input is made by a human or by automated, machine-based processing. For this purpose, your input is transmitted to Google and used there. In addition, the IP address and, where applicable, other data required by Google for the reCAPTCHA service are transmitted to Google. This data is processed by Google within the European Union and may also be transmitted to servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has therefore committed itself to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
Use of Google Maps
We use the function for embedding Google Maps from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The function enables the visual presentation of geographical information and interactive maps. Google also collects, processes and uses data from website visitors when pages containing embedded Google Maps are accessed.
Your data may also be transferred to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has therefore committed itself to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
Further information on the collection and use of data by Google can be found in Google's privacy policy at https://www.google.com/privacypolicy.html. The privacy centre also gives you the opportunity to change your settings so that you can manage and protect the data processed by Google.
Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") on our website. YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
The function displays videos stored on YouTube in an iFrame on the website. The "Enhanced Privacy Mode" option is enabled. As a result, YouTube does not store any information about website visitors. Only when you watch a video is information about this transmitted to YouTube and stored there. Your data may be transferred to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself under the TADPF and has therefore committed itself to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25(1) sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal.
Further information on the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy.
Data Subject Rights and Retention Period
Duration of Storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period and subsequently in accordance with statutory retention periods, in particular those under tax and commercial law. The data will then be deleted after expiry of these periods unless you have consented to further processing and use.
Rights of the Data Subject
If the statutory requirements are met, you have the following rights under Articles 15 to 20 GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
In addition, under Art. 21(1) GDPR, you have the right to object to processing based on Art. 6(1)(f) GDPR as well as to processing for direct marketing purposes.
Right to Lodge a Complaint with the Supervisory Authority
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
You may lodge a complaint, among others, with the supervisory authority responsible for us, which can be contacted using the following details:
Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Str. 22, 7th Floor
20459 Hamburg
Telephone: +49 40 428544040
Fax: +49 40 428544000
Email: mailbox@datenschutz.hamburg.de
Right to Object
If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6(1)(f) GDPR, you have the right, on grounds relating to your particular situation, to object to such processing at any time with effect for the future.
Once you have objected, processing of the data concerned will be stopped unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.
If personal data is processed for direct marketing purposes, you may object to this processing at any time by notifying us. Once you have objected, we will stop processing the data concerned for direct marketing purposes.